Head of Customer Success | Full Time | Berlin, Germany

We are a fast-growing B2B weather tech company providing innovative solutions across industries like logistics, agriculture, energy, and retail. As we scale, we’re seeking a passionate Head of Customer Success to join our leadership team and drive customer success.

In this role, you will lead and expand a team of Customer Success Managers, ensuring clients achieve exceptional results with our products. You’ll collaborate with cross-functional teams to improve retention, satisfaction, and success.

This strategic role will be responsible for building a world-class customer success organization. Some travel required.

Your responsibilities

• Develop and execute a scalable Customer Success strategy in line with our overall revenue targets and go to market plan.
• Build and continuously improve Customer Success playbooks, segmentation and processes across the customer journey.
• Lead and mentor a team of 6 Customer Success Managers, setting clear goals and performance expectations while fostering a positive team culture.
• Conduct regular performance reviews and support the professional development of each team member.
• Oversee the success of key enterprise customers, driving retention, expansion, and satisfaction through proactive engagement.
• Lead business reviews with high-touch clients and provide strategic insights.
• Develop and execute the customer success strategy, ensuring alignment with company goals, and identify areas for process improvement.
• Work closely with Sales, Marketing, and other internal teams to ensure a seamless customer experience.
• Act as the voice of the customer within the company, providing feedback to product, marketing, and engineering teams to improve satisfaction.
• Use customer data to inform decisions and identify opportunities for upselling and cross-selling.
• Track and report on customer success metrics like NPS, churn, and product adoption, analyzing trends to reduce churn and increase satisfaction.

Your qualifications

• 5+ years of experience in Customer Success or Account Management in B2B SaaS, including at least 2-3 years managing a customer-facing team.
• Experience in weather technology or related industries (logistics, agriculture, energy) is a plus but not required.
• Proven leadership and team-building skills with the ability to motivate and inspire in a remote-first environment.
• Strong strategic thinking, excellent communication skills, and the ability to manage multiple priorities while maintaining focus on results.
• Analytical mindset, using data to drive decisions.
• Fluent in English, with German and French as a plus.
• Highly customer-centric, solution-oriented, and adaptable to fast-paced, scaling environments.

What we offer

• Impact: You will play a key role in the future success of a rapidly growing company with a direct impact on customer satisfaction and retention.
• Career Growth: This is an exciting opportunity to lead a high-impact function, with plenty of room for growth as we scale.
• Culture: Be part of a supportive and innovative team.
• Competitive Compensation: Attractive compensation package.

Meteomatics is a world-leading weather and climate data provider, passionate about transforming and growing the application of weather information worldwide. We want people who share our mission to help organizations access accurate weather forecasts to realize their business goals and protect lives and property.

As part of our team, you will have a unique and exciting opportunity to help our valued customers gain weather insights across a wide range of use cases, around the globe.

Still reading?

We are looking forward to your application!